FULL TIME MANAGER/TEAM LEADER

Employment type: Full-time
Joanne
City: Mong Kok
Last visit: 8 Nov, 2014
Author's ads: 1

Posted: 8 Nov, 2014

Description:

Dear Sir/Madam,

I am delighted by my interest in joining with your organization.

I have an overall experience of 10 years with various firms and have worked in different corporate roles. During the preparatory period, I developed my leadership qualities like good interpersonal skills, confidence in facing the public, experience in planning and negotiation, the abilities to perform well under great pressure and have critical thinking. I have accumulated solid experience and I am familiar with day-to-day office administrative duties.

I enjoy working in a dynamic environment and I derive much pleasure in achieving with my own initiative. I believe I have full confidence to make a significant contribution to your Company and I would appreciate your time in reviewing my enclosed resume and welcome an opportunity to meet you and further discuss your requirements.

I am available now. I would appreciate the chance to have an interview with you in person.

Phone: 9602 8759

Email: saurav_chuglani@yahoo.com

EDUCATION & QUALIFICATIONS

• Graduation (Bachelor of Commerce ) 2003-2004

(Lucknow University) Result: 1st

• Senior Secondary (10+2)

With Commerce Stream , ‘Jubilee Inter College’

UP Board Lucknow, India. 2000-2001

Result: 1st

• Secondary(10th)

‘St. Francis School’

Lucknow, India. 1999-2000

Result: 1st

PROFESSIONAL QUALIFICATION

• Did ‘o’ Level From ‘DOEACC’

• Did Training in computer hardware from ‘Zed Career Academy’

WORKING EXPERIENCE

1. Worked with Wipro BPO for 20 months, as a technical associate.

2. Worked with Vertex for 30 months as a Senior Costumer Solutions Advisor.

3. Working with Shergroup since last 5 years

The roles and responsibilities taken in my tenure of 10 years are: Hardware Technical Executive with Wipro for 20 months. Dealing with customers in the U.S. over the phone and resolving technical issues of their Dell laptops. The next 30 months I worked with Vertex, another Multinational Company where I worked as a senior back office executive where I handled escalated emails in the form of complaints for service issues. The clients were Virgin Trains, GNER, Southern Rails, etc. The role was later upgraded to Process specialist where we dealt with agents on the floor who would call to resolve queries of customers. I worked as a acting team manager in the absence of the manager. Since last 5 years, I have been working with a UK based Legal company, Shergroup. I started here as a Senior Executive dealing with Clients in the capacity of Solicitors, legal Firms, High Court Enforcement Firms. I have learnt how to make different Affidavits, Witness statements, Writs, Consent forms etc dealing with the UK law. Since last 1.5 years, I have been promoted to a Team Leader postion looking after a team of 8 to 10 agents. I have also been to Shergroup head office in the UK for two weeks where I went to deliver training to my colleagues on a new process.

SKILLS

 Good knowledge of Microsoft Office 2000, Word, Excel, Outlook Express and Windows environment.

 Good typing speed of 50-55 words per minute.

 Able to communicate at all levels in English, Hindi and basic understanding of Cantonese & Spanish

 Have excellent telephone manners

 Hard Working & Co-operative

 To work with a firm honestly and consistently and to achieve a responsible position in the company.

 Initiative and Aggressive

 Mature & Friendly Nature

 Young & Self Motivated

 Can Work Under Pressure

HOBBIES AND INTERESTS

In my spare time, I play Snooker. To keep up my knowledge of computers I read different computing books. My other interests include the exploration of the Internet, reading novels and going out with my friends.

AVAILABILITY

Immediate.